Terms of service
We want to give you the best possible shopping experience and we pride ourselves on delivering high quality handmade beauty products and excellent customer service.
We are Sknfed LTD (company registration number 11536967) of 30 Galleria Court, Sumner Road, SE15 6PW, London, United Kingdom.
This website is operated by Sknfed LTD, trading as Sknfed. Throughout our site, the words “we”, “us” and “our” refer to Sknfed LTD. We offer our website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site, you engage in our “Service” and agree to be bound by the following terms and conditions (AKA “Terms of Service”, “Terms”). These Terms of Service apply to all users of our site.
Please take a moment to read our Terms of Service carefully before using our website. They will take you through everything from ordering and paying online to further details about us. By accessing or using any part of our site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then unfortunately you may not access the website or use any of our services.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our handmade products to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you agree that you are 18 years old or older.
You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including copyright laws).
A violation of any of the Terms will unfortunately result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, copy, sell or exploit any part of the Service, use of the Service or any contact on the website through which the service is provided, without express written permission by us.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Please note that we are constantly updating our website to improve the experience for you, our customers. The material on this site is provided for general information only and should not be used as the sole basis for making decisions without consulting primary sources of information. Any reliance on the information on our site is at your own risk.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
On occasion, we may need to change the prices of some of our products. Please note that the prices of our products are subject to change without notice.
We reserve the right to modify or discontinue our products without notice at any time.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Some of our products may be available exclusively online through our website. We may have limited quantities of these products and they are subject to return or exchange only according to our Returns Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear within our store. However, we of course cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right to limit the sales of our products to any person.
Unfortunately we cannot guarantee that the quality of any products purchased by you will meet your expectations.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
On occasion, we may refuse an order you place with us. We may limit quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made on our store. You agree to promptly update your account and other information, so that we can complete your transactions and contact you as needed.
For more details, please review our Returns Policy.
SECTION 7 - THIRD-PARTY LINKS
Certain content on our website may include materials from third-parties.
Third-party links on our site may direct you to third-party websites that are not affiliated with us. We are not responsible for any third-party materials or websites.
Please review the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 8 - USER COMMENTS AND FEEDBACK
If you send creative ideas, suggestions or other materials to us, you agree that we may, edit, copy, publish, distribute, translate and use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, to pay compensation for any comments or to respond to any comments.
We may edit or remove content that we consider to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party. You also agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 9 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Please view our Privacy Policy.
SECTION 10 - ERRORS AND INACCURACIES
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omission. We reserve the right to correct any errors and to update information or cancel orders if any information is inaccurate at any time without prior notice.
However, we have no obligation to amend information on our site or on any related website, except as required by law.
SECTION 11 - PROHIBITED USES
In addition to other prohibitions as previously mentioned, you are prohibited from using our site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We unfortunately cannot guarantee that your use of our service will be uninterrupted, timely, secure or error-free.
You agree that we may remove our site for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of the service is at your sole risk. The service and all products are provided 'as is' and 'as available' for your use.
In no case shall Sknfed, our directors, employees, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 13 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Sknfed and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, made by any third-party due to your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 14 - SEVERABILITY
In the event that any part of these Terms of Service is determined to be unlawful or void, such provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed from these Terms of Service.
SECTION 15 - TERMINATION
These Terms of Service are effective unless terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.
If we suspect that you have failed to comply with our Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and may deny you access to our Services.
Section 15 - Marketing
By consenting to Sknfed’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at info@sknfed.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
Arbitration and Class Action Waiver Agreement:
Arbitration:
By using or purchasing Sknfed products or services, you agree that any controversy, claim, action, or dispute between you and Sknfed arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of Sknfed ’s website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.
Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.
Arbitration Procedures:
Claims shall be heard by a single arbitrator. Arbitrations shall be held in London, United Kingdom, but the parties may choose whether to appear in person, by phone, or through the submission of documents. The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of the United Kingdom, without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.
Exclusion from Arbitration:
Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of Sknfed's products or services (the “Opt-Out Deadline”). You may opt out by mailing a written notification to 2-3 Chalk Farm Road, NW1 8AA, London, United Kingdom. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with Sknfed. You are responsible for ensuring[Brand] ’s receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.
Class Action Waiver:
You and Sknfed agree that you may bring or participate in Claims against Sknfed only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Unless both you and[Brand] agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.
SECTION 16 - ENTIRE AGREEMENT
If we should fail to enforce any part of these Terms of Service, this should not be considered a waiver of this section.
These Terms of Service and any policies posted by us on our site constitutes the entire agreement and understanding between you and us and govern your use of the Service,
Any ambiguity in the interpretation of our Terms of Service shall not be construed against the drafting party.
SECTION 17 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 5 Castel House, 1 Domitian Place, BR3 3UQ, London, United Kingdom.
SECTION 18 - CHANGES TO TERMS OF SERVICE
We may amend these terms from time to time. If we do, we will replace these terms on our website with our new terms.
SECTION 19 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@sknfed.com